Privacy Policy

1. Overview & Commitment to Consumer Privacy

Roof Expert USA (“we,” “our,” or “us”) operates the digital information portal located at https://clevelandoh.roofexpertusa.com/ (the “Site”). This Privacy Policy explains our protocols regarding the collection, transmission, storage, and protection of personal information when you navigate our Site or utilize our 24/7 telephone referral dispatch network.

We are firmly committed to maintaining the confidentiality and integrity of your personal information. Because our primary objective is delivering immediate emergency relief rather than accumulating vast marketing data stores, we adhere strictly to a data-minimization approach across all digital touchpoints.

2. Strict Zero Web Forms Architecture

Unlike conventional lead-generation portals, this Site contains strictly zero digital contact forms, quote request fields, or user registration databases. We do not collect, process, or store names, email addresses, phone numbers, or credit card information through web browser input fields.

All customer inquiries and dispatch requests are initiated solely via direct inbound telephone communication through our emergency telephone line: (888) 208-4155.

3. Telephone Dispatch Information Collection & Use

When you telephone our dispatch center, our trained intake coordinators collect only the minimum operational information necessary to evaluate your roofing emergency and route qualified service providers to your location:

• Caller name and primary callback telephone number;
• Physical property address, municipality, and zip code in Greater Cleveland;
• Physical description of the roof damage, active water leaks, or ice dam conditions;
• Safety conditions, including interior water infiltration near electrical systems.

This information is transmitted securely and solely to pre-screened, independent local roofing contractors operating within your geographic jurisdiction who have verified capability to respond to your specific emergency. We do not sell, rent, lease, or monetize your contact details to third-party telemarketers, lead brokers, or advertising networks.

4. Technical Server Logs & Analytics

Like most web servers, our hosting infrastructure automatically collects standard non-personally identifiable technical telemetry data when you visit our Site. This data may include your Internet Protocol (IP) address, browser type and version, operating system, referring URL, pages viewed, time spent per page, and access timestamps.

This non-identifying technical data is utilized exclusively for server diagnostic monitoring, cybersecurity defense, bandwidth management, and aggregate site performance optimization. We do not cross-reference server log data with individual personal records.

5. Cookies & Tracking Technologies

This Site utilizes minimal functional cookies solely to maintain core navigational performance, such as caching static stylesheets and remembering accessibility preferences. We do not deploy third-party behavioral re-targeting pixels, invasive advertising beacons, or cross-site tracking scripts.

You have the ability to accept or decline cookies through your individual web browser settings. Disabling cookies will not restrict your ability to browse our content or contact our dispatch center via telephone.

6. Third-Party Links & Independent Contractors

Our Site may contain external links to third-party websites, such as Google Maps for location verification or municipal building code portals. We do not control and are not responsible for the privacy practices, content, or data collection policies of external third-party sites.

Furthermore, independent roofing contractors dispatched through our network operate as autonomous business entities with their own individual privacy policies and client confidentiality standards. We encourage consumers to review the privacy practices of any contractor they retain for physical construction work.

7. Children's Online Privacy Protection

Our Site and services are strictly directed to property owners, facility managers, and adults aged 18 and older. We do not knowingly solicit or collect personal information from individuals under the age of 18. If we discover that personal data has been inadvertently collected from a minor, we take immediate steps to delete such information from our records.

8. Policy Modifications & Updates

We reserve the right to amend or update this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Any modifications become effective immediately upon posting to this URL. The “Last Updated” date at the beginning of this policy indicates the most recent revision cycle.

9. Privacy Inquiries & Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our operational data handling protocols, please contact our administrative desk: